We always follow the valid local regulations and safety standards on our tours.
- Please always bring your own mask.
- You can also buy a simple mask in our tour center for a small fee.
- Mask is mandatory in indoor spaces, like public transport and inside the attractions. In some cases it is compulsory outdoors in public areas. You don’t have to wear a mask during the time you ride a bike only when the group gathers at the sights and attractions.
- Please keep 1.5 meters social distance all the time.
- As the tour will take place outdoors and we do not use headphones our guide will keep distance while speaking to the group but will temporarily take off the mask.
- Hand sanitizer is available in the tour center. Please take your own supply of hand sanitizer during the tour as hand washing possibilities might be limited.
- Every tour starts with a quick safety and hygiene introduction, so we communicate to visitors safe distancing and health measures.
- We are not responsible for any emerging health complaint after the event.
- If visitors have fever or acute respiratory coughing, they can not participate in our activities.
- Our tours operate in small groups. The maximum group size is various per tour type (8-10-15 people) please check them at the tour description. To avoid crowds in the waiting area we limit the number of visitors in the meeting point and the tour departures are divided.
- We accept digital tickets or confirmation displayed on smartphones. Contactless card payments are available. (except American Express)
- Before and after every tour we sanitize the bikes and Segways. Handlebars, frames, saddles…etc will be given to our customers always in clean and sanitized condition.
- Our staff is trained for hygiene safety and will wear a mask. We keep our staff under a daily health check, those who feel unwell and/or have fever must stay home.
- Toilet always have soap and single use paper available for drying hands. Common surfaces that customers and staff share are cleaned regularly.
- Suppliers and partners including restaurants, cafes…etc follow like minded health and hygiene protocols and guidelines to protect guests as required by local authorities