These are the terms and  conditions for booking our tours.

Terms & Conditions: You must print your pre-paid Voucher(s) and present it for redemption at the start / place of your tour, activity, service, product or attraction. In order to redeem your Voucher you must sign it and present it with valid photo identification bearing the name of the person whom made the purchase. If you purchase the student rate you will need to present a valid student id card when present the voucher for the tour. If you do not have a valid student id card you will be asked to pay the difference on the spot. If you do not pay then you will be asked to leave the tour and forfeit any fees you have already paid and will not be refunded for any reason after that. This booking will be listed as Discover Central Europe on the credit card statement, if you ordered several items it will be charged in one lump sum. By booking the product / activity / service you agree to the following: The booking is only valid for the date listed and for the person(s) on the form. It is non-transferable, has no cash value and may be redeemed only once for date and item chosen. All products / activities / services are 100% changeable if notified 8 days prior to date booked and are refundable but carry a 15% surcharge if canceled via email or fax only and the cancellation notification is received 4 days prior to start date. If cancelled within 3 days of date (72 hrs) we do not offer refunds for any reasons. Also any unused or partially used services for any reason can not be refunded. We are not responsible for unforeseen delays / accidents and we reserve the right to change product / activity / service without prior notice. For more info go to: http://www.discoverbudapest.com/index.php?option=com_content&task=view&id=47&Itemid=55 or email or Tel/Fax: +36-1-269-3843 (Budapest, Hungary) 10AM-5PM European Central Time
When in Budapest please contact:
Discover Budapest Tour Center
Tel / Fax: (+36-1) 269-3843
Lázár utca (street) # 16, VI District
Budapest, Hungary 1065
Located just behind the Opera House on Metro 1 the yellow line at Opera Stop